Frequently Asked Questions

Do I need to create an account?

No — you can check out as a guest with just your email and phone number. Accounts are optional and coming in a future update for easier reordering.

How do I pay?

By bank transfer. Full details are shown at checkout, and you’ll upload your payment receipt as part of placing the order.

How long does payment verification take?

Our team typically reviews receipts within 1-2 business days.

Can I order for more than one child?

Yes. Add items for each student before checking out — you’ll enter each student’s details separately.

How do I know when to pick up my order?

You’ll receive an email with your pickup date, time window, and location once your order is approved.

What if I made a mistake on my order?

Contact the school office with your order reference as soon as possible, before it’s approved.